{"id":11576,"date":"2026-11-11T19:19:57","date_gmt":"2026-11-11T18:19:57","guid":{"rendered":"https:\/\/www.schlossanger.de\/?page_id=11576"},"modified":"2026-11-11T19:22:56","modified_gmt":"2026-11-11T18:22:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.schlossanger.de\/en\/faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"
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Frequently asked questions about the SCHLOSSANGER ALP<\/h1>\n<\/div>\n
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Everything you need to know at a glance<\/h2>\n<\/div>\n
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Here we answer the questions our guests ask most often \u2013 about location and arrival, rooms and inclusive services, ALP SPA and DAY SPA, the restaurant, family holidays, meetings and celebrations at 1,130 metres above Pfronten in the Allg\u00e4u. Can't find your question? Call us on +49 8363 91 4550<\/a> or write to info@schlossanger.de<\/a>.<\/p>\n<\/div>\n

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Location & arrival<\/h2>\n
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Where is the SCHLOSSANGER ALP located?<\/h3>\n<\/summary>\n
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The SCHLOSSANGER ALP enjoys a unique secluded location at 1,130 metres above Pfronten-Meilingen in the Allg\u00e4u, surrounded by alpine meadows below the Falkenstein castle ruin. The address is Am Schlossanger 1, 87459 Pfronten, Germany.<\/p>\n<\/div>\n<\/details>\n

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How do I get to the SCHLOSSANGER ALP by car?<\/h3>\n<\/summary>\n
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Take the A7 motorway to the Oy\/Nesselwang exit and continue to Pfronten. From Pfronten-Meilingen follow the "SCHLOSSANGER" signs; after about 2 kilometres a steep 400-metre road on the right leads up to the hotel. Navigation: 47.57008, 10.58634.<\/p>\n<\/div>\n<\/details>\n

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Can I travel by train?<\/h3>\n<\/summary>\n
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Yes. Coming from Stuttgart\/Ulm we recommend Pfronten-Ried station (with taxi rank), coming from Munich\/Augsburg the Weizern-Hopferau stop. We are happy to pick you up at the station if you let us know in advance.<\/p>\n<\/div>\n<\/details>\n

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Which airports are nearby?<\/h3>\n<\/summary>\n
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The nearest airports are Memmingen, Munich and Stuttgart.<\/p>\n<\/div>\n<\/details>\n

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Is there traffic at the hotel?<\/h3>\n<\/summary>\n
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No. The SCHLOSSANGER ALP stands alone on the alp \u2013 no through traffic, lots of peace and plenty of space for children.<\/p>\n<\/div>\n<\/details>\n

Rooms & stay<\/h2>\n
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How many rooms does the SCHLOSSANGER ALP have?<\/h3>\n<\/summary>\n
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The hotel has 20 rooms and 21 suites, including six new Anger suites in modern timber construction, the Gro\u00dfes Giebel Chalet and a tree house. Every room is individually furnished.<\/p>\n<\/div>\n<\/details>\n

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Can I stay overnight in the tree house?<\/h3>\n<\/summary>\n
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Yes. Up to two guests can spend the night in the rustic, original tree house 6.5 metres up in the treetops \u2013 a special experience for couples and for children with mum or dad. In the morning the breakfast basket is pulled up on a rope.<\/p>\n<\/div>\n<\/details>\n

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What are check-in and check-out times?<\/h3>\n<\/summary>\n
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Check-in is from 3 pm, check-out until 11 am. On request you can use the ALP SPA on your day of departure for a surcharge.<\/p>\n<\/div>\n<\/details>\n

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What is included in the room rate?<\/h3>\n<\/summary>\n
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Included are the SCHLOSSANGER breakfast, the afternoon treat from 3 to 5 pm, the 3,000 m\u00b2 ALP SPA with spa bag and bathrobe, Gara water and Nespresso in the room, Wi-Fi, a rental service for hiking and winter equipment, and the K\u00f6nigsCard.<\/p>\n<\/div>\n<\/details>\n

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What is the K\u00f6nigsCard?<\/h3>\n<\/summary>\n
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The K\u00f6nigsCard is an all-inclusive guest card with more than 200 free offers in the Allg\u00e4u, Tyrol and Upper Bavaria \u2013 for example cable cars, swimming pools, museums and summer toboggan runs. Guests of the SCHLOSSANGER ALP receive it at no extra cost.<\/p>\n<\/div>\n<\/details>\n

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What is the cancellation policy?<\/h3>\n<\/summary>\n
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Cancellations are free of charge up to four weeks before arrival. After that we charge 80 % of the room rate unless the room can be re-let. Details are set out in our general terms and conditions.<\/p>\n<\/div>\n<\/details>\n

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Are dogs allowed?<\/h3>\n<\/summary>\n
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Yes, dogs are very welcome. We charge 30 euros per dog per day (excluding food). The spacious suites are particularly popular with dog owners.<\/p>\n<\/div>\n<\/details>\n

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Is the SCHLOSSANGER ALP open all year?<\/h3>\n<\/summary>\n
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Yes. The SCHLOSSANGER ALP is open all year round and welcomes guests 364 days a year.<\/p>\n<\/div>\n<\/details>\n

Wellness & ALP SPA<\/h2>\n
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How large is the ALP SPA?<\/h3>\n<\/summary>\n
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The ALP SPA covers 3,000 m\u00b2 of indoor and outdoor wellness with an infinity pool, sauna house, steam bath, natural swimming pond, relaxation areas, ALP YOGA and ALP GYM.<\/p>\n<\/div>\n<\/details>\n

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Does the hotel have a pool?<\/h3>\n<\/summary>\n
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Yes. The outdoor infinity pool is heated to 31 \u00b0C and can be used in summer and winter \u2013 with ice-free access, a waterfall and a whirlpool zone. There is also the SCHLOSSANGER pond, a natural pond about 50 metres long.<\/p>\n<\/div>\n<\/details>\n

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Which saunas are there in the ALP SPA?<\/h3>\n<\/summary>\n
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The salt chamber textile sauna (approx. 55 \u00b0C), the panorama sauna (approx. 70 \u00b0C) with mountain views, the earth sauna built into the hillside (approx. 85 \u00b0C) and the ALP thunderstorm steam bath (approx. 45 \u00b0C). To cool down there is an ice fountain, ice mist, a Kneipp foot basin and a plunge pool.<\/p>\n<\/div>\n<\/details>\n

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What are the ALP SPA opening hours?<\/h3>\n<\/summary>\n
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The ALP SPA is open from 7.30 am to 7 pm, the sauna house from 12 noon to 7 pm.<\/p>\n<\/div>\n<\/details>\n

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Are children allowed in the ALP SPA?<\/h3>\n<\/summary>\n
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Yes, children are welcome in the ALP SPA. The sauna house is accessible from the age of 13; children may use the textile sauna until 5 pm when accompanied by their parents.<\/p>\n<\/div>\n<\/details>\n

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Are massages and therapies available?<\/h3>\n<\/summary>\n
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Yes. The ALPPRAXIS in the ALP SPA is a private practice for physiotherapy and naturopathy led by naturopath and physiotherapist Katrin Kaufmann. It offers massages, wellness treatments with Alpienne natural products, osteopathy, manual therapy, acupuncture and more \u2013 seven days a week by appointment.<\/p>\n<\/div>\n<\/details>\n

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Can I visit the ALP SPA without staying overnight?<\/h3>\n<\/summary>\n
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Yes. The DAY SPA is open daily to day guests by reservation: DAY SPA 80 euros (10.30 am\u20137 pm), with breakfast 113 euros, with 4-course dinner 155 euros, with breakfast and dinner 188 euros.<\/p>\n<\/div>\n<\/details>\n

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What do I need to bring to the DAY SPA?<\/h3>\n<\/summary>\n
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Just your swimwear. We provide a bag with bathrobe, bath and sauna towel as well as water, tea and fruit at the snack bar.<\/p>\n<\/div>\n<\/details>\n

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Are gift vouchers available?<\/h3>\n<\/summary>\n
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Yes, vouchers are available for the DAY SPA, for stays and for culinary experiences \u2013 a lovely gift idea.<\/p>\n<\/div>\n<\/details>\n

Culinary<\/h2>\n
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How good is the SCHLOSSANGER ALP restaurant?<\/h3>\n<\/summary>\n
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The SCHLOSSANGER kitchen is ranked every year among the top 300 restaurants in Germany and is listed in the Michelin Guide, Gault&Millau, Varta, Aral and Gusto. Head chef is Bastian Ebert, member of the Jeunes Restaurateurs d'Europe.<\/p>\n<\/div>\n<\/details>\n

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Can non-residents eat in the restaurant?<\/h3>\n<\/summary>\n
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Yes. The restaurant is open daily from 1 to 4 pm and from 6.30 to 9 pm. We recommend booking a table on +49 8363 91 4550<\/a>.<\/p>\n<\/div>\n<\/details>\n

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Can I come for breakfast as a day guest?<\/h3>\n<\/summary>\n
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Yes. The breakfast experience costs 33 euros per person and is available daily from 7.30 to 10.30 am.<\/p>\n<\/div>\n<\/details>\n

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Do you cater for allergies and vegan diets?<\/h3>\n<\/summary>\n
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Yes. Please let us know about intolerances, allergies or vegetarian and vegan diets in good time so that we can treat you without hesitation.<\/p>\n<\/div>\n<\/details>\n

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Do you offer cooking classes?<\/h3>\n<\/summary>\n
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Yes. Barbara Schlachter-Ebert invites you into her professional kitchen: together you prepare a 4-course menu and enjoy it in the evening with wine pairing. Price 240 euros, accompanying person for dinner 100 euros. Dates are listed on the cooking class page https:\/\/www.schlossanger.de\/en\/culinary-delights\/cooking-courses\/<\/a>.<\/p>\n<\/div>\n<\/details>\n

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How large is the wine cellar?<\/h3>\n<\/summary>\n
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The vaulted wine cellar beneath the Kleine Alp holds around 550 wines with great vintage depth.<\/p>\n<\/div>\n<\/details>\n

Families, meetings & celebrations<\/h2>\n
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Is the SCHLOSSANGER ALP suitable for families?<\/h3>\n<\/summary>\n
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Yes. There are family suites, the Kuh-Kuh-Matz adventure playground, the Wichtelwerkstatt playroom, table tennis, go-karts, the tree house and lots of space without car traffic. We see ourselves as a family retreat \u2013 not a classic children's hotel.<\/p>\n<\/div>\n<\/details>\n

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How much do children cost?<\/h3>\n<\/summary>\n
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Children up to 3 years stay free of charge in their parents' room. An extra bed for children aged 4 to 12 costs 60 euros per night (30 euros from 7 nights), from 13 years 85 euros per night.<\/p>\n<\/div>\n<\/details>\n

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Can I hold a meeting at the SCHLOSSANGER ALP?<\/h3>\n<\/summary>\n
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Yes. The meeting rooms BLICK (14\u201322 people) and BIRNBAUM (up to 14 people) offer modern technology and outdoor options. The conference package starts at 250 euros per guest per day.<\/p>\n<\/div>\n<\/details>\n

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Can I get married or celebrate at the SCHLOSSANGER ALP?<\/h3>\n<\/summary>\n
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Yes. For weddings, birthdays and christenings we offer Mucks Esszimmer (up to 28 people), the Zirbenstube (up to 25 people) and the Wintergarten (up to 34 people). Outdoor ceremonies with a view of the Zugspitze and the Allg\u00e4u Alps are possible.<\/p>\n<\/div>\n<\/details>\n

Booking & contact<\/h2>\n
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How can I book?<\/h3>\n<\/summary>\n
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Directly via the website https:\/\/www.schlossanger.de\/en\/<\/a>, by phone on +49 8363 91 4550<\/a> or by e-mail to info@schlossanger.de<\/a>.<\/p>\n<\/div>\n<\/details>\n

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Who runs the SCHLOSSANGER ALP?<\/h3>\n<\/summary>\n
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The host family Schlachter-Ebert has run the hotel since 1913 \u2013 today in the fourth and fifth generation with Barbara Schlachter-Ebert, Bernhard Ebert and their children Beatrice, Bettina and Bastian.<\/p>\n<\/div>\n<\/details>\n<\/div>\n